Contact Us

Effective date: October 21, 2026

Tell us how we can help. Use the form below or email service@braveynrt.com.

Choosing a design

Include the design name, where you hope to hang it and any details you need to confirm. If exact dimensions, material composition, included fittings or package contents matter, ask before purchasing. A generated image cannot verify these details.

An existing order

Please include your order number and the email used at checkout. Tell us whether you need help with preparation, tracking, delivery, a correction or a return. Never send full payment card details, passwords or verification codes.

Delivery concerns

Preparation and transport are separate stages. Standard orders have a planning window of 5–10 business days for preparation plus 10–15 business days for transport after dispatch. If your planning window has passed or tracking raises a concern, contact us so we can investigate.

Returns and damaged items

Request a return within 30 days of receipt before sending anything back. For damage or a wrong item, explain the issue and include photographs when available; keep the item and packaging for review. Our company address is also the default return address: Room 1850, No. 2 Wuchaoshan, Shima Community, Xihu District, Hangzhou City, Zhejiang Province, China. Please request instructions before mailing a parcel.

Privacy requests

Use the subject “Privacy request” and describe the right or choice you wish to exercise. You can also visit Your Privacy Choices. We may need proportionate identity checks before sharing personal information.

What happens next

We review messages and respond using the contact details you provide. We do not promise a fixed response time or continuous support availability. See our Shipping, Return and Privacy pages for the information relevant to your request.