Shipping Policy
Effective date: October 21, 2026
This policy explains our U.S. delivery options, planning windows and support for shipment issues. All charges below are in USD.
Destinations
We offer checkout shipping to eligible addresses in the United States. Availability for your exact address and the final shipping charge appear at checkout. If checkout does not offer a service to your address, contact us before placing an order; do not assume coverage for every territory, military address or special destination.
Shipping charges
| Service | Discounted merchandise subtotal | Charge |
|---|---|---|
| Standard | Below $50.00 | $5.99 |
| Standard | $50.00 or more | Free |
| Expedited, where offered | Any eligible subtotal | $7.99 |
The free standard shipping threshold is based on the merchandise subtotal after discounts, before shipping and taxes. Expedited shipping does not remove preparation time, and no expedited delivery date is promised unless expressly confirmed.
Preparation and transport are separate
| Stage | Planning window | When it begins |
|---|---|---|
| Order preparation | 5-10 business days | After order/payment confirmation, subject to needed information |
| Standard carrier transport | 10-15 business days | After dispatch |
| Combined standard planning window | 15-25 business days | Preparation plus transport |
How to read the timing
Business days exclude weekends and applicable public holidays. Preparation begins after order/payment confirmation and receipt of needed information. Carrier transport begins after dispatch. Add the stages together: 5–10 plus 10–15 equals 15–25 business days for standard planning. These are estimates, not guaranteed arrival dates. Additional information requests, holidays, weather, customs or carrier disruption can extend the window.
Dispatch and tracking
After dispatch, use the shipment information supplied for your order and the carrier's own tracking page. A newly issued tracking number may not show a carrier scan immediately. If tracking is missing, stops updating or shows an unexpected status, email us with your order number. We will investigate rather than treat a tracking scan alone as resolution of every delivery dispute.
Address changes and cancellation
Check your address and contact information carefully before payment. Email a correction or cancellation request as soon as possible. We will check whether the order can still be changed. A request is not confirmed until we respond; dispatched orders may no longer be changeable. See Order Changes.
Delays, loss, wrong items and damage
If the combined planning window has passed, contact us for assistance. For suspected loss or a delivery marked received that you cannot locate, check the delivery details and nearby safe places if appropriate, then tell us promptly. For damage or a wrong item, keep packaging and send a description and photos where available. We will review the circumstances and provide an appropriate remedy, including replacement or refund where required. Do not return a parcel without instructions.
Taxes, duties and additional charges
Taxes and charges collected by this store are shown at checkout where applicable. Where cross-border charges apply, any responsibility must be communicated consistently with checkout and applicable law; this policy is not a promise that every order is duty-free. Contact us if a carrier requests an unexpected payment. Mandatory consumer rights remain unaffected.