Return & Refund Policy

Effective date: October 21, 2026

You may request a return within 30 days after receiving your order. Contact us before sending an item back so we can provide instructions and identify your parcel.

Return eligibility

For a change-of-mind return, keep the item unused, in the condition received and with its original packaging where reasonably possible. Include your order reference or other proof of purchase. Do not damage an item to test it. Conditions for voluntary returns do not limit rights for faulty, misdescribed or incorrectly supplied goods.

How to request a return

Email service@braveynrt.com with your order number, the item and the reason for the request. For damage or a wrong item, include photographs if available, but contact us even if photographs are not possible. We will review the request and explain the next steps. Do not send parcels to an address printed on a shipping label unless we confirm it as the return destination.

Return address

Room 1850, No. 2 Wuchaoshan, Shima Community, Xihu District, Hangzhou City, Zhejiang Province, China. This is the company's address and default return address. Contact us first for parcel identification and return instructions; the return destination is not represented as a U.S. warehouse.

Who pays return shipping

For personal preference or change-of-mind returns, the buyer pays the return postage. The original standard or expedited shipping charge is generally not refundable for a voluntary return unless required by law or agreed otherwise. For damaged, defective, wrong or materially misdescribed items, we review the issue and arrange an appropriate remedy and reasonable return-cost handling where required. We do not charge an undisclosed restocking fee.

Refund review and timing

Within 10 business days after receiving the return, we will inspect it and process an approved refund to the original payment method. We will communicate a refusal or partial refund with reasons where applicable. Banks and payment providers may take additional time to post a refund. Do not submit sensitive payment details by email.

Exchange and cancellation

Contact us if you want to exchange an item; availability and any price difference must be confirmed. A return and a new order may be the practical route. Cancellation requests should be made promptly and are subject to the order's stage. Dispatch can make cancellation impractical, without removing applicable return rights.

Damaged or incorrect delivery

Tell us promptly if an item arrives damaged or differs materially from the order. Keep the item and packaging while the issue is reviewed. We will not require a buyer to give up mandatory statutory remedies in order to use this voluntary return process.

Your statutory rights

This policy provides a voluntary return window and does not exclude or reduce consumer rights that cannot lawfully be waived. If a mandatory local rule gives you a stronger right, that rule applies.